To deliver products and services, Wigbold Real Estate processes personal data. These are data relating to natural persons. The processing of this personal data takes place with the greatest possible care and in compliance with the European General Data Protection Regulation (GDPR), as well as applicable national laws and regulations in force at the time of processing.

The GDPR requires Wigbold Real Estate to provide insight into how personal data are processed, including the nature of the personal data, the legal basis and purpose of the processing, and the rights that data subjects can exercise in this regard.

Wigbold Real Estate will evaluate this privacy policy from time to time to check whether it is still up to date.

Controller

The controller for the processing of personal data is:
Wigbold Real Estate
Mambo Beach Boulevard 22C
+599 9 670 2828
info@wigboldrealestate.com

Personal data processed

Wigbold Real Estate processes the following personal data:

• surname
• first names
• gender
• date of birth
• place of birth
• nationality
• marital status
• address
• telephone number
• email address
• bank account number
• income data
• customer number
• invoice number
• social security / citizen service number (BSN)
• proof of identity for identification
• document number of your passport or ID
• Other data relevant to the performance of our services.

Legal basis for processing

Wigbold Real Estate processes personal data only if:

a. the data subject whose data it concerns has given consent;

b. processing is necessary for the performance of an agreement that Wigbold Real Estate has entered into with the data subject;

c. Wigbold Real Estate must comply with a legal obligation

d. a legitimate interest of Wigbold Real Estate, including bringing Wigbold Real Estate products and services to the attention of the data subject.

Purpose of processing

The (personal) data mentioned above are used for the following purposes:

• performance of an assignment or agreement with the data subject;
• invoicing;
• delivering products (photos, other materials) or services;
• information about changes to products and services
• telephone contact, email contact;
• compliance with legal obligations

Purpose of and legal basis for processing

We process personal data for the performance of our real estate (management) services, including rental mediation and the purchase and sale of real estate. In addition, we process personal data in the context of our business operations, including recruiting and selecting staff, administration, security, ICT system management, compliance with legal obligations, archiving, and handling requests, complaints and disputes. We also process personal data for marketing and communication purposes, including managing the Website and sending email newsletters, and for statistical and analytical purposes, with a view to management information for ourselves and our clients and with a view to developing information products for third parties. In these information products, information is only processed at an aggregated level so that it cannot be traced back to natural persons.

Legal bases for processing are entering into and performing agreements we conclude with you, complying with legal obligations, and pursuing our legitimate interests and those of our clients and third parties, such as property owners and homeowners' associations. For sending our email newsletter and placing cookies and web beacons, we ask for your consent. You can withdraw your consent at any time.

It may happen that we ask you to take part in a market survey that we have carried out by a processor. We use this data to assess and improve our service and delivery. You can close the questionnaire at any time. We only share your answers with our principals and they are never made public.

Sharing personal data with third parties

Wigbold Real Estate does not in principle provide your data to third parties and will only provide them to third parties if this is necessary for the performance of an agreement concluded with you or to comply with a legal obligation. With organisations that process your data on our behalf, we conclude a data processing agreement to ensure the same level of security and confidentiality of your data. Wigbold Real Estate remains responsible for these processing activities.

Retention periods for personal data

Wigbold Real Estate will not retain the collected personal data longer than strictly necessary, or as required by law, to achieve the purposes for which the data were collected.

The data subject always has the right to object to the use of his or her personal data for marketing purposes, sending newsletters or advertising. This can be done via the Wigbold Real Estate website or by telephone or email. Wigbold Real Estate will then no longer use the data subject's data for those purposes.

Use of cookies on the website

Wigbold Real Estate uses technical and functional cookies. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your convenience. They ensure that the website works properly and, for example, remember your preferred settings. We can also use them to optimise our website. In addition, we place tracking cookies that track your browsing behaviour so that we can offer tailored content.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies. You can also delete all previously stored information via your browser settings.

Security of personal data recorded by Wigbold Real Estate

Wigbold Real Estate takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you believe that your data are not properly secured or there are indications of misuse, please contact Wigbold Real Estate. If a data breach nevertheless occurs, Wigbold Real Estate will immediately take all necessary steps to limit the consequences of the data breach as much as possible. If there is a privacy risk, Wigbold Real Estate will report the data breach to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) within 72 hours. If harmful consequences can be foreseen for data subjects, Wigbold Real Estate will contact those data subjects without delay.

Right of access, rectification, restriction and erasure; right to complain

You have the right to request access to, rectification, restriction and erasure of your data. To do so, you can contact Wigbold Real Estate via info@wigboldrealestate.com.

Withdrawing consent

You have the right to withdraw consent granted in the context of the processing of personal data mentioned above, insofar as this is not contrary to other legislation (such as data required for financial administration), or does not unnecessarily infringe the fundamental rights of Wigbold Real Estate, such as the right to freedom of expression and information. Contracts you have signed regarding the use of photos in the context of portrait rights, such as a model agreement and/or quit claim, are in principle excluded from the right to withdraw consent.